Customer Gravity
Sentiment Report
Aggregated customer feelings by industry vertical
631
Total Entries
+0.3
Avg Strength
0
Corroborated Groups
By Category
Recent Entries
| Company | Category | Strength | Summary | Date |
|---|---|---|---|---|
| AT&T | 😊 praise | +2 | An AT&T customer shared how thankful they were that an unexpected bill increase … | — |
| Verizon | 😊 praise | +2 | A customer expressed gratitude for Verizon's quick response during a service out… | — |
| AT&T | 😐 neutral | 0 | An AT&T user reported dissatisfaction with customer service after spending hours… | — |
| Reliance Jio | 😠 complaint | -2 | A customer expressed significant frustration over persistent network issues, inc… | — |
| AT&T | 😠 complaint | -4 | A customer described their frustration with AT&T over recurring dropped calls an… | — |
| Fidelity Investments | 😊 praise | +4 | A customer thanked Fidelity Investments for guiding them through the process of … | — |
| Chase Bank | 😐 neutral | 0 | A customer expressed gratitude after Chase Bank's customer service quickly resol… | — |
| Chase | 😐 neutral | 0 | A customer shared their dissatisfaction after multiple declined credit card tran… | — |
| Wells Fargo | 😠 complaint | -2 | A customer expressed frustration over account access issues, stating that they w… | — |
| Capital One | 😐 neutral | 0 | A customer shared a positive experience regarding Capital One's credit card, men… | — |
| Chase | 😐 neutral | 0 | A customer shared their negative experience with Chase's credit card department,… | — |
| Wells Fargo | 😐 neutral | 0 | A Wells Fargo customer complained about unexpected fees being charged to their a… | — |
| Bank of America | 😐 neutral | 0 | A customer expressed frustration with Bank of America's customer service after b… | — |
| Kaiser Permanente | 😊 praise | +2 | A patient shared a positive story about their recovery after surgery at Kaiser P… | — |
| NYU Langone Health | 😊 praise | +2 | A cancer survivor expressed deep gratitude for the exceptional care received at … | — |
| CVS MinuteClinic | 😐 neutral | 0 | A customer recounts feeling exasperated by excessive paperwork and a lack of cle… | — |
| Kaiser Permanente | 😐 neutral | 0 | A patient shares frustration with long wait times and difficulty getting a timel… | — |
| Mayo Clinic | 😊 praise | +2 | A customer praised Mayo Clinic for the expertise demonstrated by the physicians … | — |
| Kaiser Permanente | 😊 praise | +2 | A patient expressed great satisfaction with Kaiser Permanente for their prompt a… | — |
| CVS Health | 😐 neutral | 0 | One patient described difficulties getting a prescription filled at CVS, citing … | — |
| UnitedHealthcare | 😐 neutral | 0 | A customer expressed frustration on social media about repeated claim denials fo… | — |
| Walmart | 😊 praise | +2 | A shopper shared their appreciation following an incident where a Walmart cashie… | — |
| Target | 😐 neutral | 0 | A customer expressed gratitude for a Target team member who went out of their wa… | — |
| Target | 😐 neutral | 0 | A shopper detailed an encounter where a price mismatch at Target was handled poo… | — |
| Walmart | 😐 neutral | 0 | A customer expressed frustration over long checkout lines and insufficient staff… | — |
| Target | 😠 complaint | -2 | A shopper expressed disappointment with Target's online order pickup, citing del… | — |
| Walmart | 😠 complaint | -2 | A customer reported being overcharged for an item at Walmart and found store sta… | — |
| T-Mobile | 😐 neutral | 0 | A T-Mobile user described difficulty porting their number to another carrier, ci… | — |
| AT&T | 😐 neutral | 0 | Several AT&T customers reported network outages lasting several hours, impacting… | — |
| Verizon | 😠 complaint | -2 | A customer faced ongoing billing issues with Verizon, claiming they were charged… | — |
| Verizon | 😠 complaint | -2 | A Verizon user described ongoing signal loss and failure to resolve issues after… | — |
| T-Mobile | 😠 complaint | -2 | A T-Mobile customer reported recurring data outages in their area and criticized… | — |
| AT&T | 😠 complaint | -2 | A customer expressed frustration with AT&T’s billing practices, citing unexpecte… | — |
| Cleveland Clinic | 😐 neutral | 0 | A patient expressed gratitude for the exceptional care and attention received du… | — |
| Kaiser Permanente | 😐 neutral | 0 | Patients reported dissatisfaction with appointment scheduling at Kaiser Permanen… | — |
| UnitedHealthcare | 😐 neutral | 0 | A customer expressed significant frustration over repeated claim denials and lac… | — |
| Mayo Clinic | 😊 praise | +2 | A patient highlighted their excellent treatment at Mayo Clinic, commending the a… | — |
| Walmart | 😐 neutral | 0 | A customer expressed frustration after experiencing long checkout lines and unhe… | — |
| Nordstrom | 😊 praise | +4 | A shopper praised Nordstrom for their excellent customer service when she visite… | — |
| Target | 😐 neutral | 0 | A shopper complained about difficulty in finding assistance on the sales floor a… | — |
| Walmart | 😐 neutral | 0 | A customer reported frustration after experiencing long lines at checkout and in… | — |
| T-Mobile | 😐 neutral | 0 | Customer provided feedback about mixed experiences with T-Mobile: while the mobi… | — |
| Verizon | 😐 neutral | 0 | A user described repeated delays in fixing outages and a lack of follow-up from … | — |
| AT&T | 😐 neutral | 0 | A customer expressed intense frustration over frequent dropped calls and poor cu… | — |
| Verizon Wireless | 😊 praise | +2 | A user praised Verizon for reliable network coverage and seamless connectivity w… | — |
| Verizon | 😐 neutral | 0 | A Verizon mobile customer expressed irritation at having their service interrupt… | — |
| AT&T | 😐 neutral | 0 | A customer voiced significant frustration after a sudden cancellation of their i… | — |
| Wells Fargo | 😊 praise | +4 | A customer shared they were grateful for Wells Fargo's quick and compassionate r… | — |
| Cleveland Clinic | 😊 praise | +4 | A family member shared how the doctors at Cleveland Clinic went above and beyond… | — |
| Mayo Clinic | 😊 praise | +2 | A patient expressed deep appreciation for the personalized care and compassion s… | — |
| Mayo Clinic | 😊 praise | +4 | A patient praised the Mayo Clinic for its thorough diagnostic process and attent… | — |
| CVS Health | 😐 neutral | 0 | A customer complained about prescription refill errors and the lack of responsiv… | — |
| UnitedHealthcare | 😠 complaint | -2 | A patient described delays and multiple denials regarding pre-authorization for … | — |
| Nordstrom | 😐 neutral | 0 | A shopper described a positive experience at Nordstrom when a staff member quick… | — |
| Target | 😊 praise | +4 | A customer expressed gratitude for a Target associate who helped locate a hard-t… | — |
| Target | 😐 neutral | 0 | An online reviewer voiced irritation at Target's self-checkout kiosks malfunctio… | — |
| Walmart | 😐 neutral | 0 | A customer expressed frustration after facing long checkout lines and limited as… | — |
| Target | 😊 praise | +2 | A customer praised Target for their quick curbside pickup and the helpful attitu… | — |
| Best Buy | 😊 praise | +2 | A shopper reported a negative experience after being given incorrect information… | — |
| T-Mobile | 😐 neutral | 0 | A T-Mobile user described poor network performance and slow LTE speeds, especial… | — |
| Verizon | 😐 neutral | 0 | A Verizon customer shared their annoyance with frequent service outages in their… | — |
| AT&T | 😐 neutral | 0 | A customer expressed significant frustration over dropped calls and slow mobile … | — |
| T-Mobile | 😐 neutral | 0 | A user reported difficulty reaching T-Mobile support following a billing issue. … | — |
| AT&T | 😐 neutral | 0 | A customer expressed frustration after experiencing a sudden service interruptio… | — |
| Bank of America | 😐 neutral | 0 | A customer expressed significant frustration after their online account was unex… | — |
| Wells Fargo | 😐 neutral | 0 | A Wells Fargo customer shared a negative experience involving an unexpected acco… | — |
| Bank of America | 😠 complaint | -2 | A customer expressed frustration after being unable to access their account onli… | — |
| CVS Pharmacy | 😐 neutral | 0 | A customer expressed frustration after waiting over an hour at the pharmacy to p… | — |
| Home Depot | 😊 praise | +2 | A shopper described how a Home Depot associate spent extra time helping them sel… | — |
| Target | 😠 complaint | -2 | A customer expressed gratitude for a Target employee who went out of their way t… | — |
| Target | 😐 neutral | 0 | A Target shopper complained about repeated inventory shortages of popular produc… | — |
| Walmart | 😠 complaint | -2 | A customer was frustrated after waiting in a lengthy checkout line only to disco… | — |
| Target | 😐 neutral | 0 | A shopper expressed disappointment after their in-store pickup item was out of s… | — |
| Walmart | 😐 neutral | 0 | A customer described frustration over a canceled online order that wasn't commun… | — |
| AT&T | 😐 neutral | 0 | A customer expressed gratitude toward AT&T for waiving their data overage charge… | — |
| Reliance Jio | 😐 neutral | 0 | A customer shared appreciation for Reliance Jio's fast response when their SIM c… | — |
| T-Mobile | 😐 neutral | 0 | On March 4th, a T-Mobile user reported recurring problems with incoming text mes… | — |
| Verizon | 😐 neutral | 0 | A Verizon customer complained about multiple dropped calls and slow mobile data … | — |
| AT&T | 😐 neutral | 0 | A customer expressed significant frustration over an unexpected service outage t… | — |
| Verizon | 😐 neutral | 0 | Several customers complained about unexpected increases in their monthly bills a… | — |
| AT&T | 😠 complaint | -2 | A customer reported experiencing days-long network outages, which impacted their… | — |
| Chase | 😐 neutral | 0 | A Chase client shared their appreciation following assistance with a lost credit… | — |
| Ally Bank | 😐 neutral | 0 | A customer expressed gratitude for Ally Bank's prompt customer service when reso… | — |
| Bank of America | 😐 neutral | 0 | A customer complained about unexpected overdraft fees that were not explained cl… | — |
| Kaiser Permanente | 😐 neutral | 0 | A Kaiser member expressed annoyance over the lack of appointment availability, m… | — |
| CVS Health | 😠 complaint | -2 | A patient expressed dissatisfaction when prescription pick-up was repeatedly del… | — |
| UnitedHealthcare | 😐 neutral | 0 | A customer reported frustration after extended hold times with customer service … | — |
| Cleveland Clinic | 😊 praise | +2 | A patient reviewing Cleveland Clinic applauded the efficiency of the appointment… | — |
| Mayo Clinic | 😐 neutral | 0 | A recent patient highlighted exceptional care received at Mayo Clinic, praising … | — |
| Kaiser Permanente | 😐 neutral | 0 | A patient voiced concern over difficulty reaching their primary care physician a… | — |
| CVS Pharmacy | 😐 neutral | 0 | A customer described frustration over long wait times for prescription refills a… | — |
| Walmart | 😐 neutral | 0 | A shopper shared their appreciation for a Walmart cashier who noticed their larg… | — |
| Target | 😐 neutral | 0 | A customer expressed gratitude for a Target employee who went out of their way t… | — |
| Target | 😐 neutral | 0 | A shopper detailed an encounter where an online order pickup took over 30 minute… | — |
| Walmart | 😐 neutral | 0 | A customer expressed frustration over long checkout lines and a lack of availabl… | — |
| Walmart | 😊 praise | +2 | A shopper praised Walmart's online order pickup system, sharing that their groce… | — |
| Target | 😐 neutral | 0 | A customer expressed delight with Target's new self-checkout kiosks, noting that… | — |
| Best Buy | 😊 praise | +2 | A Best Buy customer complained about poor in-store service when staff took over … | — |
| Walmart | 😐 neutral | 0 | A customer expressed frustration after their online grocery order from Walmart w… | — |
| AT&T | 😊 praise | +2 | An AT&T customer noted how thankful they were for the seamless international roa… | — |