Customer Gravity
Sentiment Report
Aggregated customer feelings by industry vertical
3891
Total Entries
+0.3
Avg Strength
0
Corroborated Groups
By Category
Recent Entries
| Company | Category | Strength | Summary | Date |
|---|---|---|---|---|
| AT&T | 😊 praise | +4 | An AT&T customer thanked the company for waiving an unexpected roaming fee after… | — |
| T-Mobile | 😊 praise | +2 | A customer expressed strong appreciation for T-Mobile's rapid response and assis… | — |
| Verizon | 😠 complaint | -2 | A Verizon customer reported ongoing slow data speeds and an unhelpful response f… | — |
| T-Mobile | 😐 neutral | 0 | A T-Mobile user detailed their frustration with call drops and unreliable mobile… | — |
| AT&T | 😐 neutral | 0 | A customer expressed significant frustration after experiencing prolonged servic… | — |
| AT&T | 😐 neutral | 0 | An AT&T user highlighted the ease of upgrading to a new plan online, commending … | — |
| Verizon | 😊 praise | +4 | A customer praised Verizon for their fast response in restoring service after a … | — |
| T-Mobile | 😠 complaint | -2 | A T-Mobile customer experienced frequent dropped connections during calls and lo… | — |
| Verizon | 😠 complaint | -2 | A customer voiced complaints about a surprise bill increase and poor transparenc… | — |
| AT&T | 😠 complaint | -4 | A customer described persistent dropped calls and slow mobile data speeds, despi… | — |
| American Express | 😊 praise | +2 | A customer expressed gratitude after American Express quickly resolved a fraudul… | — |
| Chase | 😐 neutral | 0 | A customer reported unauthorized credit card charges and described difficulty in… | — |
| Wells Fargo | 😐 neutral | 0 | A customer expressed frustration over being locked out of their online banking a… | — |
| Mayo Clinic | 😊 praise | +2 | A customer shared appreciation for Mayo Clinic after a successful surgery, stati… | — |
| Cleveland Clinic | 😊 praise | +2 | A patient expressed heartfelt gratitude for the exceptional care received at Cle… | — |
| CVS Health | 😐 neutral | 0 | A customer recounted their difficulties refilling a necessary prescription at CV… | — |
| UnitedHealthcare | 😐 neutral | 0 | A customer expressed extreme frustration with UnitedHealthcare after their cover… | — |
| UCSF Medical Center | 😐 neutral | 0 | A cancer patient expressed deep gratitude toward UCSF Medical Center staff for t… | — |
| Cleveland Clinic | 😊 praise | +2 | A patient praised Cleveland Clinic for their efficient patient check-in process … | — |
| UnitedHealth Group | 😐 neutral | 0 | A customer reported significant delays in receiving claim approvals for essentia… | — |
| Best Buy | 😊 praise | +4 | A customer noted their appreciation for a Best Buy employee who patiently explai… | — |
| Target | 😊 praise | +2 | A customer expressed gratitude toward the Target staff for helping locate a sold… | — |
| Target | 😠 complaint | -2 | A shopper described a disappointing experience at Target due to disorganized she… | — |
| Walmart | 😐 neutral | 0 | A customer expressed frustration over long checkout lines and slow service durin… | — |
| Costco | 😊 praise | +4 | A customer enthusiastically praised Costco for its excellent customer service, e… | — |
| Target | 😐 neutral | 0 | A customer voiced frustration over a curbside pickup order at Target that was de… | — |
| AT&T | 😐 neutral | 0 | After a severe storm knocked out service in their area, an AT&T user recounted h… | — |
| Verizon | 😐 neutral | 0 | A customer expressed deep gratitude after receiving immediate support from Veriz… | — |
| Verizon | 😐 neutral | 0 | A Verizon user shared their disappointment about long wait times when attempting… | — |
| AT&T | 😐 neutral | 0 | A customer expressed frustration with unexpected service outages and slow respon… | — |
| Robinhood | 😊 praise | +2 | A Robinhood user recounted their positive experience with the platform's custome… | — |
| Bank of America | 😊 praise | +2 | A customer shared gratitude for Bank of America's fraud detection department, st… | — |
| Bank of America | 😐 neutral | 0 | A customer was upset about multiple hidden fees and poor communication from Bank… | — |
| Chase Bank | 😐 neutral | 0 | A Chase Bank customer voiced irritation regarding delayed direct deposits and a … | — |
| Wells Fargo | 😐 neutral | 0 | A customer expressed deep frustration after a series of account access issues an… | — |
| Wells Fargo | 😐 neutral | 0 | A Wells Fargo customer reported an issue where their online banking account was … | — |
| Bank of America | 😐 neutral | 0 | A customer described a frustrating experience with Bank of America's customer se… | — |
| CVS Health | 😐 neutral | 0 | Customer was upset about prescription delays and a lack of communication from th… | — |
| Kaiser Permanente | 😐 neutral | 0 | A patient expressed frustration after experiencing long wait times for a schedul… | — |
| CVS Health | 😐 neutral | 0 | A customer reported long waits and confusion while attempting to obtain a prescr… | — |
| UnitedHealth Group | 😠 complaint | -2 | A customer described extreme frustration with UnitedHealth Group after being den… | — |
| Nordstrom | 😐 neutral | 0 | A Nordstrom shopper shared gratitude after the customer service team went out of… | — |
| Target | 😊 praise | +6 | A customer expressed appreciation towards Target for their prompt staff assistan… | — |
| Target | 😠 complaint | -2 | A Target shopper reported difficulty finding help on the sales floor and said li… | — |
| Walmart | 😠 complaint | -2 | A customer expressed dissatisfaction with long checkout lines and understaffed r… | — |
| Macy's | 😠 complaint | -2 | A customer expressed frustration with delayed online orders and unhelpful custom… | — |
| T-Mobile | 😊 praise | +4 | A T-Mobile customer was thankful for the unexpectedly fast resolution of a billi… | — |
| Verizon | 😐 neutral | 0 | A customer expressed gratitude for Verizon’s quick response in restoring cell se… | — |
| AT&T | 😐 neutral | 0 | An AT&T user expressed anger over excessive hidden charges appearing on their bi… | — |
| Verizon | 😐 neutral | 0 | A customer described their frustration with repeated dropped calls and unreliabl… | — |
| AT&T | 😐 neutral | 0 | A user shared their disappointment after billing issues went unresolved for week… | — |
| Verizon | 😐 neutral | 0 | A customer reported waiting over an hour for support after experiencing a servic… | — |
| SoFi | 😊 praise | +2 | A SoFi customer shared their positive refinance experience, highlighting the pla… | — |
| JP Morgan Chase | 😊 praise | +2 | A customer expressed gratitude after Chase quickly restored access to their acco… | — |
| Chase | 😐 neutral | 0 | A Chase customer recounted a frustrating experience with a credit approval issue… | — |
| Wells Fargo | 😠 complaint | -2 | A customer reported extreme frustration after a fraudulent account appeared unde… | — |
| American Express | 😐 neutral | 0 | An American Express customer highlighted exceptional customer service after a fr… | — |
| Chime | 😊 praise | +4 | A customer praised Chime for its seamless account setup process and quick notifi… | — |
| Chase | 😐 neutral | 0 | A user reported continuous problems with unauthorized transactions showing on th… | — |
| Wells Fargo | 😐 neutral | 0 | A customer shared frustration over a delayed funds transfer, stating that custom… | — |
| Cleveland Clinic | 😊 praise | +4 | A Cleveland Clinic patient shared their positive experience, emphasizing their t… | — |
| Mayo Clinic | 😐 neutral | 0 | A patient expressed heartfelt gratitude towards the staff at Mayo Clinic after r… | — |
| CVS MinuteClinic | 😐 neutral | 0 | A customer described a negative experience at a CVS MinuteClinic, stating an app… | — |
| Kaiser Permanente | 😠 complaint | -2 | A patient expressed deep frustration after facing delays in receiving critical d… | — |
| Mayo Clinic | 😊 praise | +2 | A customer shared their heartfelt gratitude toward Mayo Clinic for providing com… | — |
| Cleveland Clinic | 😐 neutral | 0 | A patient described their experience at the Cleveland Clinic as first-rate, spec… | — |
| Kaiser Permanente | 😠 complaint | -2 | A patient was upset about a miscommunication regarding a primary care appointmen… | — |
| CVS Pharmacy | 😠 complaint | -2 | A customer expressed frustration over a lengthy wait to pick up a prescription, … | — |
| Walmart | 😊 praise | +4 | A shopper was thankful for a Walmart cashier who noticed a pricing error and ens… | — |
| Target | 😐 neutral | 0 | A customer expressed gratitude to Target staff for helping them find a specific … | — |
| Walmart | 😠 complaint | -2 | A shopper reported difficulty in locating store staff for assistance and critici… | — |
| Target | 😐 neutral | 0 | A customer expressed frustration with long checkout lines and unresponsive self-… | — |
| Target | 😐 neutral | 0 | A shopper posted a review commending Target for keeping shelves well stocked dur… | — |
| Nordstrom | 😊 praise | +2 | A customer praised Nordstrom for its exceptional in-store service and knowledgea… | — |
| Target | 😐 neutral | 0 | A Target customer recounted their disappointment after an online order was delay… | — |
| Walmart | 😠 complaint | -2 | A customer was frustrated by poor checkout service, reporting long wait times at… | — |
| Verizon | 😐 neutral | 0 | A customer expressed appreciation for Verizon’s quick response during an outage,… | — |
| T-Mobile | 😐 neutral | 0 | A T-Mobile user reported frequent data slowdowns and described difficulty gettin… | — |
| Verizon | 😐 neutral | 0 | Several customers complained about dropped calls and persistent network issues, … | — |
| AT&T | 😐 neutral | 0 | A customer expressed frustration after experiencing a service outage and reporte… | — |
| Verizon | 😐 neutral | 0 | A customer shared positive feedback regarding Verizon’s reliable mobile data dur… | — |
| T-Mobile | 😊 praise | +2 | A customer praised T-Mobile's prompt support for helping resolve a billing issue… | — |
| T-Mobile | 😐 neutral | 0 | A T-Mobile customer reported billing errors after switching their plan, detailin… | — |
| AT&T | 😠 complaint | -2 | An AT&T user complained about persistent dropped calls and slow mobile data spee… | — |
| Verizon | 😐 neutral | 0 | A customer expressed strong frustration with Verizon over an unexpected service … | — |
| Fidelity Investments | 😊 praise | +2 | A Fidelity customer shared their thankfulness for the personalized guidance they… | — |
| Chase Bank | 😊 praise | +2 | A customer expressed gratitude for Chase Bank's quick resolution of a disputed t… | — |
| Robinhood | 😠 complaint | -2 | A user reported being locked out of their Robinhood account just before a crucia… | — |
| Wells Fargo | 😐 neutral | 0 | A Wells Fargo customer shared their annoyance after multiple unauthorized fees a… | — |
| Bank of America | 😐 neutral | 0 | A customer expressed frustration after their credit card payment was unexpectedl… | — |
| Ally Bank | 😐 neutral | 0 | A customer expressed their delight with Ally Bank's high-yield savings account, … | — |
| Bank of America | 😐 neutral | 0 | A customer complained about confusing overdraft fees and difficulty in reversing… | — |
| Wells Fargo | 😠 complaint | -2 | A customer expressed frustration with unexplained account holds, which left them… | — |
| Cleveland Clinic | 😊 praise | +2 | A customer recounted their relief and appreciation after undergoing a successful… | — |
| Mayo Clinic | 😊 praise | +2 | A patient shared deep gratitude for the Mayo Clinic after receiving prompt, thor… | — |
| Kaiser Permanente | 😐 neutral | 0 | A patient expressed strong frustration over long wait times for appointments and… | — |
| Mayo Clinic | 😊 praise | +4 | A customer praised the Mayo Clinic for their thorough care and compassionate app… | — |
| Kaiser Permanente | 😐 neutral | 0 | A patient complained about delays in getting an appointment and the unhelpful re… | — |
| CVS Health | 😐 neutral | 0 | A customer reported being charged incorrect prices for prescriptions and experie… | — |
| Walmart | 😐 neutral | 0 | A shopper shared their gratitude for a Walmart employee who helped them load gro… | — |