Customer Gravity
Sentiment Report
Aggregated customer feelings by industry vertical
1905
Total Entries
+0.2
Avg Strength
0
Corroborated Groups
By Category
Recent Entries
| Company | Category | Strength | Summary | Date |
|---|---|---|---|---|
| Verizon | 😊 praise | +2 | A customer shared their satisfaction after receiving an unexpected upgrade to th… | — |
| AT&T | 😊 praise | +2 | A customer expressed gratitude after experiencing prompt assistance from AT&T’s … | — |
| Verizon | 😠 complaint | -2 | A user described being frustrated when trying to resolve billing errors and unex… | — |
| AT&T | 😐 neutral | 0 | A customer expressed deep frustration after experiencing extended outages and sl… | — |
| AT&T | 😊 praise | +2 | A customer commended AT&T for prompt resolution of a billing issue and appreciat… | — |
| Verizon | 😐 neutral | 0 | A customer reported frustration over billing errors with Verizon, describing sig… | — |
| Charles Schwab | 😐 neutral | 0 | An investor thanked Charles Schwab for their efficient response and clear guidan… | — |
| Wells Fargo | 😐 neutral | 0 | A user reported unauthorized account activity and criticized Wells Fargo for slo… | — |
| Kaiser Permanente | 😐 neutral | 0 | A customer shared their appreciation for a seamless virtual appointment experien… | — |
| Kaiser Permanente | 😊 praise | +2 | A reviewer highlighted the seamless scheduling and attentive nursing staff at Ka… | — |
| Mayo Clinic | 😐 neutral | 0 | A patient expressed gratitude for the Mayo Clinic's collaborative approach and t… | — |
| Kaiser Permanente | 😐 neutral | 0 | A patient reported difficulty accessing specialty care at Kaiser Permanente. The… | — |
| CVS Health | 😐 neutral | 0 | A CVS Health customer detailed an incident where their appointment was canceled … | — |
| UnitedHealthcare | 😐 neutral | 0 | A customer described frustration with UnitedHealthcare’s denial of coverage for … | — |
| Walmart | 😊 praise | +2 | On December 30th, a customer described feeling thankful after a Walmart associat… | — |
| Target | 😐 neutral | 0 | A customer shared their appreciation for Target's holiday staff, noting that des… | — |
| Best Buy | 😊 praise | +2 | A customer noted that while store associates were friendly, the process for retu… | — |
| Target | 😐 neutral | 0 | Shoppers complained about inventory shortages and difficulty finding advertised … | — |
| Walmart | 😐 neutral | 0 | A customer expressed frustration about long checkout lines and understaffed regi… | — |
| Walmart | 😐 neutral | 0 | Customer complained about mispriced items on the shelf and poor resolution from … | — |
| Target | 😐 neutral | 0 | A customer reported waiting in line for over 25 minutes during the holiday rush,… | — |
| T-Mobile | 😐 neutral | 0 | Wireless customer care satisfaction dropped at the end of 2025, with significant… | — |
| Broadband Providers (US, unnamed) | 😐 neutral | 0 | Many broadband customers expressed frustration with data caps and the subsequent… | — |
| Verizon | 😊 praise | +2 | A Verizon user praised the prompt and courteous customer service received when r… | — |
| AT&T | 😐 neutral | 0 | A customer expressed high satisfaction with their recent switch to AT&T, highlig… | — |
| Reliance Jio | 😠 complaint | -2 | Jio customers reported continuing network drops and slow data speeds, with about… | — |
| TDS Telecom | 😠 complaint | -2 | A customer filed a complaint regarding a disputed final bill for $100.12. Despit… | — |
| Chase | 😊 praise | +4 | A Chase customer shared their appreciation for the bank's holiday support, menti… | — |
| Bank of America | 😊 praise | +2 | A customer expressed deep gratitude for Bank of America's prompt action in resol… | — |
| Chase Bank | 😐 neutral | 0 | User reports difficulty disputing unauthorized charges, citing unresponsive serv… | — |
| Wells Fargo | 😠 complaint | -2 | A customer described being frustrated by repeated website glitches while trying … | — |
| Chase Bank | 😐 neutral | 0 | Chase Bank customer complained about being locked out of their account due to an… | — |
| Wells Fargo | 😠 complaint | -2 | A customer was frustrated by unexpected account fees and long wait times when at… | — |
| UnitedHealthcare | 😐 neutral | 0 | An insured patient expressed anger at UnitedHealthcare’s complex claims process,… | — |
| CVS Pharmacy | 😐 neutral | 0 | A customer reported frustration with CVS Pharmacy's prescription refill process,… | — |
| UnitedHealthcare | 😐 neutral | 0 | A customer voiced dissatisfaction after their claim was denied multiple times de… | — |
| Macy's | 😊 praise | +2 | A shopper shared a story about Macy’s staff going above and beyond to find a sol… | — |
| Target | 😊 praise | +2 | A customer expressed gratitude for Target's helpful staff and efficient checkout… | — |
| Best Buy | 😊 praise | +2 | Customer reported that sales associates were scarce during holiday rush, leading… | — |
| Target | 😐 neutral | 0 | A shopper expressed disappointment with Target's self-checkout machines which ma… | — |
| Walmart | 😠 complaint | -2 | A customer was frustrated after waiting over 30 minutes for curbside pickup, onl… | — |
| T-Mobile | 😊 praise | +4 | Customers celebrated T-Mobile for delivering the best network and value in wirel… | — |
| T-Mobile | 😊 praise | +2 | Customers expressed strong appreciation for T-Mobile's digital experience, espec… | — |
| Verizon | 😠 complaint | -2 | A customer experienced a widespread network outage with Verizon, leaving them wi… | — |
| Jackson Financial Inc. | 😊 praise | +2 | Customers of Jackson Financial consistently expressed gratitude for the company'… | — |
| Chase | 😐 neutral | 0 | A customer shared dissatisfaction after attempting to contact Chase support rega… | — |
| Wells Fargo | 😠 complaint | -2 | A customer complained about unauthorized fees charged to their savings account a… | — |
| Bank of America | 😐 neutral | 0 | A customer described frustration over delayed wire transfers during the holiday … | — |
| UnitedHealthcare | 😊 praise | +2 | A customer expressed thankfulness after UnitedHealthcare’s commitment to improvi… | — |
| Target | 😐 neutral | 0 | Customer experienced difficulty finding advertised sale items in-store, leading … | — |
| Walmart | 😐 neutral | 0 | A shopper complained about long lines at checkout during the holiday season, exp… | — |
| Target | 😐 neutral | 0 | A customer highlighted their positive shopping experience at Target, mentioning … | — |
| Walmart | 😐 neutral | 0 | A shopper reported problems with self-checkout at Walmart on New Year's Day, inc… | — |
| Target | 😐 neutral | 0 | A customer complained about difficulties with Target’s online order pickup. They… | — |
| T-Mobile | 😐 neutral | 0 | A user shared positive feedback about T-Mobile's customer support, mentioning th… | — |
| AT&T | 😐 neutral | 0 | On a Reddit thread, an AT&T customer wrote about their frustration regarding une… | — |
| Verizon | 😠 complaint | -2 | A customer expressed frustration on social media about Verizon's dropped calls a… | — |
| Verizon | 😊 praise | +2 | A customer praised Verizon's prompt customer support, noting a quick resolution … | — |
| AT&T | 😐 neutral | 0 | A customer expressed satisfaction with AT&T's reliable mobile network coverage d… | — |
| Verizon | 😐 neutral | 0 | Verizon subscribers complained online about disrupted mobile service and unhelpf… | — |
| AT&T | 😐 neutral | 0 | A customer reported experiencing significant network outages for several hours a… | — |
| American Express | 😐 neutral | 0 | American Express received thanks from a customer for their swift assistance duri… | — |
| Chase Bank | 😊 praise | +2 | A customer expressed gratitude after Chase promptly resolved a fraudulent charge… | — |
| Bank of America | 😐 neutral | 0 | Multiple customers complained about unexpected account freezes and lengthy wait … | — |
| Wells Fargo | 😐 neutral | 0 | A customer reported difficulty accessing their online banking during a critical … | — |
| SoFi | 😐 neutral | 0 | The reviewer highlighted SoFi's low interest rates and helpful loan consolidatio… | — |
| Chime | 😊 praise | +4 | A customer praised Chime for its easy-to-use mobile app and fast customer servic… | — |
| Wells Fargo | 😠 complaint | -2 | A customer complained about unexpected fees and account holds at Wells Fargo, de… | — |
| Chase Bank | 😠 complaint | -2 | A customer expressed frustration over a delayed wire transfer, citing lack of cl… | — |
| Memorial Hermann Health System | 😊 praise | +2 | Customers praised Memorial Hermann Health System for using integrated clinical a… | — |
| CVS Health | 😠 complaint | -2 | A patient reported repeated confusion and delays with prescription refills at a … | — |
| UnitedHealthcare | 😐 neutral | 0 | A customer expressed anger over long wait times to access representative support… | — |
| UNOQUIP | 😊 praise | +2 | Customers expressed exceptionally high satisfaction with UNOQUIP's healthcare so… | — |
| CVS Health | 😠 complaint | -2 | An individual described repeated issues with prescription refills at a CVS pharm… | — |
| Kaiser Permanente | 😠 complaint | -2 | A customer detailed a frustrating experience with long wait times for an urgent … | — |
| Target | 😐 neutral | 0 | A customer expressed immense gratitude for a Target associate who helped them lo… | — |
| Walmart | 😐 neutral | 0 | A customer described mixed feelings during a post-holiday visit: while inventory… | — |
| Best Buy | 😊 praise | +2 | An online shopper reported issues with delayed deliveries and missing package no… | — |
| Target | 😐 neutral | 0 | A customer expressed frustration with long checkout lines and understaffed count… | — |
| Best Buy | 😊 praise | +2 | A Best Buy customer was dissatisfied after their online order was cancelled with… | — |
| Target | 😐 neutral | 0 | A shopper complained about rude customer service at Target, detailing an inciden… | — |
| Walmart | 😠 complaint | -2 | A customer expressed frustration over delayed curbside pickup at Walmart, statin… | — |
| Verizon | 😊 praise | +2 | A Verizon customer thanked the company for going out of their way to offer a bil… | — |
| AT&T | 😊 praise | +2 | A customer expressed gratitude after AT&T quickly restored their mobile service … | — |
| T-Mobile | 😐 neutral | 0 | Customer described mixed feelings about T-Mobile's service. While coverage was g… | — |
| AT&T | 😠 complaint | -2 | Customer expressed frustration with dropped calls and unreliable mobile data ser… | — |
| T-Mobile | 😊 praise | +6 | A reviewer noted excellent 5G coverage and affordable unlimited plans, emphasizi… | — |
| Verizon | 😊 praise | +2 | A customer highlighted speedy internet installation and friendly service staff, … | — |
| AT&T | 😠 complaint | -2 | A customer shared an experience of recurring dropped calls and slow network perf… | — |
| Verizon | 😠 complaint | -2 | A customer described frustration with unexpectedly high data charges following a… | — |
| Fiserv | 😐 neutral | 0 | Fiserv received thanks from a business owner for its easy-to-use POS system, whi… | — |
| Bank of America | 😠 complaint | -2 | A customer expressed frustration over delayed processing times and lack of clear… | — |
| Chase Bank | 😐 neutral | 0 | A customer described being disappointed after discovering multiple unauthorized … | — |
| Wells Fargo | 😐 neutral | 0 | A customer expressed frustration when their online banking account was unexpecte… | — |
| CVS Health | 😠 complaint | -2 | A customer reported being frustrated by repeated prescription delays at their lo… | — |
| UnitedHealthcare | 😐 neutral | 0 | A customer expressed significant frustration after experiencing a lengthy wait t… | — |
| Mayo Clinic | 😊 praise | +2 | A Mayo Clinic patient commended the thoroughness of their team of specialists an… | — |
| Cleveland Clinic | 😊 praise | +6 | A patient highlighted the efficiency and compassion of staff at Cleveland Clinic… | — |
| CVS Health | 😐 neutral | 0 | A patient described problems with prescription fulfillment at CVS Health, includ… | — |
| UnitedHealthcare | 😐 neutral | 0 | A customer reported difficulties obtaining approval for a necessary medical proc… | — |