Customer Gravity
Sentiment Report
Aggregated customer feelings by industry vertical
2883
Total Entries
+0.3
Avg Strength
0
Corroborated Groups
By Category
Recent Entries
| Company | Category | Strength | Summary | Date |
|---|---|---|---|---|
| AT&T | 😊 praise | +2 | A customer praised AT&T for their prompt response in resolving a service issue. … | — |
| AT&T | 😐 neutral | 0 | An AT&T user described ongoing signal issues and lack of responsiveness from sup… | — |
| Verizon | 😐 neutral | 0 | A customer reported frustration after their mobile data suddenly stopped working… | — |
| Wells Fargo | 😠 complaint | -2 | A customer expressed frustration over repeated delays and lack of clear communic… | — |
| Ally Bank | 😊 praise | +4 | A customer praised Ally Bank for its responsive customer service and simple onli… | — |
| Chime | 😊 praise | +2 | A customer appreciated Chime’s rapid response and helpful support when resolving… | — |
| Wells Fargo | 😠 complaint | -2 | A Wells Fargo customer faced repeated issues with online account access and was … | — |
| Chase Bank | 😐 neutral | 0 | A customer complained about their debit card being unexpectedly locked, leading … | — |
| Mayo Clinic | 😐 neutral | 0 | A customer expressed heartfelt thanks to Mayo Clinic for their attentive follow-… | — |
| Kaiser Permanente | 😊 praise | +4 | A patient was grateful for the prompt and compassionate care received during a m… | — |
| CVS Health | 😐 neutral | 0 | A customer complained about prescription refill delays at CVS, noting that staff… | — |
| UnitedHealthcare | 😐 neutral | 0 | A customer expressed frustration over repeated delays in claim approvals, saying… | — |
| UnitedHealthcare | 😐 neutral | 0 | A customer described difficulty accessing necessary coverage for a medication, f… | — |
| Walmart | 😊 praise | +2 | A shopper thanked Walmart for their efficient checkout process and friendly asso… | — |
| Target | 😊 praise | +2 | A customer expressed gratitude for Target’s staff who went above and beyond to h… | — |
| Best Buy | 😠 complaint | -2 | A shopper shared their annoyance on social media after experiencing long lines a… | — |
| Target | 😠 complaint | -2 | A customer was frustrated after a Black Friday deal was advertised as still avai… | — |
| Sephora | 😊 praise | +2 | The reviewer praised Sephora for its knowledgeable employees and the seamless ch… | — |
| Target | 😐 neutral | 0 | A customer shared a positive experience shopping at Target, noting helpful staff… | — |
| Best Buy | 😊 praise | +2 | A customer reported trouble with a product return at Best Buy. They cited confus… | — |
| Walmart | 😐 neutral | 0 | A customer expressed frustration after waiting for over an hour for a grocery pi… | — |
| T-Mobile | 😊 praise | +2 | A T-Mobile user recounted their positive experience with an international roamin… | — |
| Verizon | 😊 praise | +2 | A customer shared that Verizon quickly restored their cell service after a regio… | — |
| Bank of America | 😐 neutral | 0 | Customer expressed gratitude for Bank of America's assistance in negotiating a m… | — |
| Chase Bank | 😊 praise | +4 | A customer thanked Chase Bank for quickly resolving a fraudulent transaction on … | — |
| American Express | 😐 neutral | 0 | A customer highlighted the exceptional service provided by American Express, not… | — |
| Bank of America | 😐 neutral | 0 | A customer expressed frustration about being locked out of their online banking … | — |
| Mayo Clinic | 😊 praise | +4 | Customer praised Mayo Clinic for thorough diagnostics and attentive follow-up. T… | — |
| Kaiser Permanente | 😊 praise | +2 | A patient shared their gratitude for Kaiser Permanente's quick response and comp… | — |
| Kaiser Permanente | 😠 complaint | -2 | A Kaiser Permanente patient shared a story about poor communication between doct… | — |
| CVS Health | 😐 neutral | 0 | A customer complained about pharmacy delays at CVS Health, mentioning long wait … | — |
| UnitedHealthcare | 😠 complaint | -2 | A customer expressed deep frustration with UnitedHealthcare after repeated denia… | — |
| Kaiser Permanente | 😊 praise | +4 | A customer praised Kaiser Permanente for efficient appointment scheduling and co… | — |
| Mayo Clinic | 😐 neutral | 0 | A patient expressed deep gratitude for the attentive care and seamless experienc… | — |
| CVS Health | 😐 neutral | 0 | A customer shared their disappointment with CVS Health’s pharmacy service, repor… | — |
| UnitedHealthcare | 😐 neutral | 0 | A customer expressed frustration after being denied coverage for a necessary pre… | — |
| Walmart | 😊 praise | +2 | A shopper expressed gratitude for Walmart's extended hours and well-stocked shel… | — |
| Target | 😐 neutral | 0 | A customer shared their appreciation for Target's helpful staff who assisted the… | — |
| Best Buy | 😊 praise | +2 | A customer complained about technical issues with online ordering on Black Frida… | — |
| Target | 😠 complaint | -2 | A shopper reported disappointment after finding advertised products out of stock… | — |
| Walmart | 😐 neutral | 0 | A customer expressed frustration over long checkout lines and lack of staff assi… | — |
| Target | 😊 praise | +4 | A shopper praised Target for its clean store layout and cheerful customer servic… | — |
| Walmart | 😐 neutral | 0 | A customer shared a positive review about Walmart’s efficient checkout and helpf… | — |
| Walmart | 😠 complaint | -2 | A customer complained about poor in-store service, citing long checkout lines an… | — |
| T-Mobile | 😐 neutral | 0 | A user posted about their gratitude for T-Mobile's quick response to an outage, … | — |
| Verizon | 😊 praise | +2 | A customer expressed appreciation for Verizon's reliable network during a recent… | — |
| T-Mobile | 😐 neutral | 0 | Multiple T-Mobile customers complained online about recurring dropped calls and … | — |
| Verizon | 😐 neutral | 0 | Verizon customers reported network issues and slow data speeds, with several use… | — |
| AT&T | 😠 complaint | -2 | A customer expressed strong frustration after experiencing a sudden service disr… | — |
| Verizon | 😐 neutral | 0 | A reviewer commended Verizon for reliable coverage and quick resolution of an ac… | — |
| BT | 😠 complaint | -2 | Customer complained about being overcharged on their monthly bill and receiving … | — |
| Vodafone | 😠 complaint | -2 | A customer lamented persistent mobile network issues and poor internet connectiv… | — |
| Chase Bank | 😊 praise | +4 | A customer shared their appreciation for Chase Bank’s fraud detection system, wh… | — |
| Chase Bank | 😠 complaint | -2 | A Chase Bank customer described feeling frustrated after waiting several days fo… | — |
| Wells Fargo | 😐 neutral | 0 | A customer expressed strong frustration after multiple attempts to resolve an un… | — |
| Chase Bank | 😐 neutral | 0 | A banking client wrote about how Chase Bank efficiently handled their concerns d… | — |
| American Express | 😐 neutral | 0 | A customer highlighted their positive experience with American Express, specific… | — |
| Chase Bank | 😐 neutral | 0 | A Chase customer recounted difficulties in accessing their online banking due to… | — |
| Wells Fargo | 😐 neutral | 0 | A customer shared frustration about unexpected account fees and poor communicati… | — |
| Mayo Clinic | 😊 praise | +4 | A customer shared their thankfulness for the Mayo Clinic team who worked seamles… | — |
| Cleveland Clinic | 😊 praise | +2 | A patient expressed gratitude for the prompt and compassionate care received aft… | — |
| CVS Health | 😐 neutral | 0 | A customer described issues with prescription refills at CVS Health, citing repe… | — |
| UnitedHealthcare | 😐 neutral | 0 | A customer expressed frustration with UnitedHealthcare for prolonged wait times … | — |
| Mount Sinai Hospital | 😊 praise | +4 | A customer praised Mount Sinai Hospital for the professionalism and empathy show… | — |
| Kaiser Permanente | 😊 praise | +2 | A patient shared their positive experience with Kaiser Permanente, mentioning at… | — |
| Kaiser Permanente | 😐 neutral | 0 | An individual reported issues with Kaiser Permanente, citing difficulty reaching… | — |
| Costco | 😐 neutral | 0 | A customer highlighted their positive experience shopping at Costco, thanking em… | — |
| Target | 😊 praise | +2 | A customer expressed gratitude for Target’s efficient curbside pickup service du… | — |
| Best Buy | 😐 neutral | 0 | A customer shared disappointment after online orders at Best Buy were canceled w… | — |
| Target | 😐 neutral | 0 | Customers complained about limited stock and the inability to find advertised de… | — |
| Walmart | 😐 neutral | 0 | A customer expressed frustration with Walmart's checkout lines on Black Friday, … | — |
| Nordstrom | 😊 praise | +2 | A customer praised Nordstrom for its speedy delivery and hassle-free return poli… | — |
| Best Buy | 😊 praise | +2 | A customer reported poor service at Best Buy, citing difficulty finding assistan… | — |
| Target | 😐 neutral | 0 | A shopper at Target expressed frustration with the store's inconsistent pricing,… | — |
| Walmart | 😐 neutral | 0 | A customer complained about long checkout lines and understaffed registers at a … | — |
| Verizon | 😐 neutral | 0 | A Verizon customer shared their appreciation online after being surprised by an … | — |
| AT&T | 😊 praise | +2 | A customer expressed gratitude for AT&T's quick response to a service outage in … | — |
| General U.S. ISPs (including T-Mobile, Comcast, etc.) | 😐 neutral | 0 | A majority of U.S. households reported frequent Wi-Fi connectivity gaps, often e… | — |
| Spectrum Mobile | 😊 praise | +2 | Spectrum Mobile received positive feedback in customer satisfaction with a high … | — |
| T-Mobile | 😐 neutral | 0 | Many customers reported feeling misled by T-Mobile's promotional pricing and exp… | — |
| Vodafone | 😐 neutral | 0 | The reviewer complimented Vodafone for their prompt and courteous customer suppo… | — |
| Telstra | 😊 praise | +2 | A customer praised Telstra for its reliable service and quick response time duri… | — |
| T-Mobile | 😐 neutral | 0 | A T-Mobile customer posted about multiple account errors and difficulty cancelin… | — |
| Verizon | 😐 neutral | 0 | A Verizon user shared their dissatisfaction after experiencing repeated dropped … | — |
| AT&T | 😠 complaint | -2 | A customer complained about unexpected overage charges and poor responsiveness f… | — |
| Fidelity Investments | 😐 neutral | 0 | A Fidelity customer expressed gratitude for the assistance they received when ne… | — |
| Chase Bank | 😊 praise | +2 | A customer shared their appreciation for Chase Bank after a suspicious transacti… | — |
| PayPal | 😠 complaint | -2 | A PayPal customer said they felt helpless after their funds were held without ex… | — |
| Wells Fargo | 😐 neutral | 0 | A user reported difficulties with Wells Fargo's customer service, expressing dis… | — |
| Bank of America | 😐 neutral | 0 | A customer described intense frustration with Bank of America's online banking s… | — |
| Chase Bank | 😐 neutral | 0 | A user highlighted their positive experience with Chase’s online banking platfor… | — |
| PayPal | 😐 neutral | 0 | A PayPal user complained about a delayed fund transfer despite fast-track promis… | — |
| Wells Fargo | 😐 neutral | 0 | A customer expressed frustration after their online banking account was unexpect… | — |
| Goodbill | 😊 praise | +2 | Healthcare leaders expressed gratitude for strengthened partnerships that improv… | — |
| CVS Pharmacy | 😐 neutral | 0 | A customer shared that getting prescriptions filled at CVS was stressful due to … | — |
| Kaiser Permanente | 😠 complaint | -2 | A patient expressed frustration with delayed appointment scheduling and lack of … | — |
| CVS Health | 😐 neutral | 0 | A patient reported difficulty getting a prescription refilled at CVS Health, cit… | — |
| UnitedHealthcare | 😐 neutral | 0 | A customer shared their frustration about denied coverage for necessary medical … | — |
| JetBlue | 😊 praise | +4 | A JetBlue customer felt genuinely thankful when, after tweeting about wanting a … | — |
| Costco | 😊 praise | +4 | A customer expressed heartfelt gratitude after a Costco employee at Queen Creek … | — |