Customer Gravity
Sentiment Report
Aggregated customer feelings by industry vertical
5028
Total Entries
+0.3
Avg Strength
0
Corroborated Groups
By Category
Recent Entries
| Company | Category | Strength | Summary | Date |
|---|---|---|---|---|
| Verizon | 😊 praise | +2 | A Verizon customer shared their appreciation after a recent storm, highlighting … | — |
| AT&T | 😐 neutral | 0 | A customer described how AT&T's customer support quickly resolved their billing … | — |
| Vodafone | 😠 complaint | -2 | A Vodafone user reported sporadic mobile network outages in their area and highl… | — |
| BT | 😐 neutral | 0 | A BT customer shared frustration over being left without internet for several da… | — |
| Bank of America | 😊 praise | +2 | A Bank of America customer was thankful for timely assistance during an urgent t… | — |
| Morgan Stanley | 😊 praise | +2 | A customer expressed gratitude for the swift resolution of a complex account iss… | — |
| American Express | 😐 neutral | 0 | Several customers shared frustration about delays in credit card dispute resolut… | — |
| Wells Fargo | 😠 complaint | -2 | A customer expressed frustration over being charged unexpected fees and facing l… | — |
| Ally Bank | 😐 neutral | 0 | A customer expressed appreciation for Ally Bank's consistently competitive savin… | — |
| Bank of America | 😐 neutral | 0 | A customer expressed dissatisfaction with Bank of America over delays in process… | — |
| Wells Fargo | 😐 neutral | 0 | A customer expressed frustration about an unexpected account freeze which result… | — |
| Cleveland Clinic | 😊 praise | +2 | A patient expressed deep thankfulness for the care provided by the Cleveland Cli… | — |
| Kaiser Permanente | 😐 neutral | 0 | An individual shared their exasperation after being bounced between departments … | — |
| UnitedHealthcare | 😐 neutral | 0 | A policyholder complained about poor communication and difficulty getting cost e… | — |
| CVS Health | 😐 neutral | 0 | A customer expressed deep frustration due to long wait times for prescription pi… | — |
| Kaiser Permanente | 😐 neutral | 0 | A member expressed appreciation for the streamlined check-in process and the emp… | — |
| Mayo Clinic | 😐 neutral | 0 | A patient shared their gratitude for the attentive care received at Mayo Clinic,… | — |
| UnitedHealthcare | 😠 complaint | -2 | An insured member detailed significant difficulties with claim denials for medic… | — |
| CVS Health | 😠 complaint | -2 | A patient complained about prescription errors at a CVS pharmacy, reporting that… | — |
| Target | 😊 praise | +2 | A shopper expressed thankfulness for Target staff who assisted a lost child unti… | — |
| Nordstrom | 😐 neutral | 0 | A customer shared gratitude for Nordstrom's customer service agents, who went ou… | — |
| Best Buy | 😊 praise | +2 | A shopper shared their disappointment with the lack of available employees on th… | — |
| Target | 😐 neutral | 0 | A customer reported intense frustration after waiting in the self-checkout line … | — |
| Best Buy | 😊 praise | +2 | A Best Buy customer shared their negative experience regarding product returns, … | — |
| Target | 😐 neutral | 0 | A shopper at Target reported frustration with inconsistent pricing in-store vers… | — |
| Walmart | 😐 neutral | 0 | A customer complained about unhelpful staff and missed online order pickup promi… | — |
| AT&T | 😊 praise | +2 | A customer shared their appreciation for AT&T's quick response when they lost se… | — |
| T-Mobile | 😐 neutral | 0 | Customers expressed disappointment about dropped calls and unreliable 5G coverag… | — |
| AT&T | 😐 neutral | 0 | Several users have reported major issues with unexpected service disconnects and… | — |
| Fidelity Investments | 😊 praise | +4 | A client praised Fidelity Investments for their customer support when rolling ov… | — |
| Chase Bank | 😊 praise | +2 | A customer expressed gratitude for Chase Bank’s prompt response and resolution a… | — |
| Wells Fargo | 😠 complaint | -2 | A Wells Fargo customer reported problems with disputing fraudulent transactions,… | — |
| Bank of America | 😐 neutral | 0 | A customer expressed frustration over delayed access to transferred funds, repor… | — |
| American Express | 😐 neutral | 0 | A reviewer highlighted American Express's exceptional customer service, mentioni… | — |
| Chime | 😊 praise | +2 | A customer expressed satisfaction with Chime's no-fee banking and praised the qu… | — |
| Chase | 😐 neutral | 0 | A customer described issues with mobile banking app glitches that led to delays … | — |
| Bank of America | 😐 neutral | 0 | A customer expressed frustration regarding unresponsive customer service when di… | — |
| UnitedHealthcare | 😐 neutral | 0 | A member thanked UnitedHealthcare for quickly approving a crucial treatment, whi… | — |
| Kaiser Permanente | 😐 neutral | 0 | Patients reported dissatisfaction with their customer service, stating they face… | — |
| UnitedHealth Group | 😐 neutral | 0 | A customer expressed frustration over the complexity and delays in getting presc… | — |
| Cleveland Clinic | 😊 praise | +2 | A recent patient review commended Cleveland Clinic for its state-of-the-art faci… | — |
| CVS Health | 😐 neutral | 0 | A customer reported significant difficulty in obtaining a prescription refill at… | — |
| Best Buy | 😐 neutral | 0 | A shopper described difficulty getting assistance from staff for a product retur… | — |
| Walmart | 😐 neutral | 0 | Customer reported waiting in long checkout lines despite seeing multiple closed … | — |
| Target | 😠 complaint | -2 | A customer expressed significant frustration with Target's online order system, … | — |
| Zara | 😊 praise | +2 | A reviewer appreciated Zara’s quick online order fulfillment and seamless in-sto… | — |
| Walmart | 😐 neutral | 0 | A customer reported frustration with an online grocery order being delayed multi… | — |
| T-Mobile | 😐 neutral | 0 | A user posted thanks to T-Mobile for waiving overage fees after an unexpected wo… | — |
| Verizon | 😊 praise | +4 | A customer shared gratitude for Verizon's quick response during a service outage… | — |
| Verizon | 😐 neutral | 0 | Verizon customer described ongoing issues with slow data speeds despite having a… | — |
| AT&T | 😐 neutral | 0 | A customer voiced frustration over dropped calls and delayed text messages, clai… | — |
| Verizon | 😊 praise | +2 | A customer praised Verizon for their reliable mobile network and fast 5G service… | — |
| Vodafone Idea | 😠 complaint | -2 | A Vodafone Idea customer shared disappointment about recurring network issues th… | — |
| Airtel | 😐 neutral | 0 | A customer reported extreme frustration over their Airtel Xstream broadband conn… | — |
| Fidelity Investments | 😊 praise | +2 | A Fidelity customer shared positive feedback, thanking the company for guiding t… | — |
| Chase Bank | 😐 neutral | 0 | A customer expressed gratitude for Chase Bank’s responsive customer service afte… | — |
| Wells Fargo | 😠 complaint | -2 | A customer described problems with delayed wire transfers and poor communication… | — |
| Chase | 😐 neutral | 0 | A Chase customer reported frustration regarding unhelpful responses from the ban… | — |
| Bank of America | 😠 complaint | -2 | A customer expressed frustration after being locked out of their online banking … | — |
| Robinhood | 😐 neutral | 0 | A Robinhood user expressed satisfaction with the app's user-friendly interface a… | — |
| Chase Bank | 😊 praise | +4 | A customer praised Chase Bank for its responsive online customer support, highli… | — |
| Chase Bank | 😐 neutral | 0 | A customer reported their account was abruptly frozen with no explanation, causi… | — |
| Cleveland Clinic | 😊 praise | +2 | A caregiver shared their thankfulness for the Cleveland Clinic’s rehabilitation … | — |
| Kaiser Permanente | 😐 neutral | 0 | A patient expressed deep gratitude to Kaiser Permanente staff for their attentiv… | — |
| CVS Health | 😠 complaint | -2 | A customer described difficulties in accessing prescription refills due to unres… | — |
| UnitedHealthcare | 😐 neutral | 0 | A customer expressed deep frustration over lengthy wait times for approval on es… | — |
| NYU Langone Health | 😐 neutral | 0 | A reviewer expressed gratitude for the professionalism and care received at NYU … | — |
| Mount Sinai Health System | 😊 praise | +2 | A patient praised Mount Sinai for its attentive medical staff and the cleanlines… | — |
| Kaiser Permanente | 😐 neutral | 0 | A customer expressed frustration with delays in getting an appointment and the l… | — |
| Amazon | 😊 praise | +2 | A customer expressed gratitude for Amazon's quick delivery after they ordered a … | — |
| Target | 😐 neutral | 0 | A customer shared appreciation for a Target associate who went above and beyond … | — |
| Walmart | 😐 neutral | 0 | A shopper complained about mispriced items and slow resolution from Walmart cust… | — |
| Target | 😐 neutral | 0 | A customer voiced frustration over long checkout lines and inattentive staff dur… | — |
| Walmart | 😊 praise | +2 | A customer shared a positive experience with Walmart's online order pickup, comm… | — |
| Walmart | 😠 complaint | -2 | A shopper complained about poor in-store customer service at Walmart, reporting … | — |
| Target | 😠 complaint | -2 | A customer described being frustrated at Target due to a self-checkout machine m… | — |
| Verizon | 😊 praise | +2 | A Verizon user shared their thankfulness for the company's reliable mobile cover… | — |
| T-Mobile | 😐 neutral | 0 | A customer expressed their gratitude after T-Mobile quickly resolved a network i… | — |
| Verizon | 😐 neutral | 0 | A customer complained about ongoing dropped calls and unreliable data service in… | — |
| AT&T | 😐 neutral | 0 | A customer expressed severe frustration after experiencing extended service outa… | — |
| Verizon | 😊 praise | +2 | A user praised Verizon's responsive customer service team after resolving a bill… | — |
| AT&T | 😊 praise | +2 | A customer expressed satisfaction with AT&T's reliable 5G coverage, highlighting… | — |
| Chase Bank | 😐 neutral | 0 | A customer shared their annoyance with unexpected account restrictions at Chase … | — |
| Wells Fargo | 😐 neutral | 0 | A customer expressed deep frustration with Wells Fargo's customer service after … | — |
| Chase Bank | 😠 complaint | -2 | Customer described difficulty resolving an unauthorized charge, stating that mul… | — |
| Wells Fargo | 😐 neutral | 0 | A customer expressed frustration over prolonged phone support hold times and lac… | — |
| Cleveland Clinic | 😐 neutral | 0 | A recovering patient publicly thanked Cleveland Clinic for providing exceptional… | — |
| Mount Sinai Health System | 😊 praise | +2 | A patient expressed heartfelt gratitude to the Mount Sinai medical staff for the… | — |
| Anthem Blue Cross Blue Shield | 😐 neutral | 0 | A customer experienced significant frustration due to denied coverage for a nece… | — |
| Blue Cross Blue Shield | 😠 complaint | -2 | Blue Cross Blue Shield is criticized for frequent claim denials and complicated … | — |
| CVS Health | 😐 neutral | 0 | A patient described frustration with CVS Health over prescription delays and poo… | — |
| UnitedHealthcare | 😐 neutral | 0 | A customer complained about delays in approval for critical medical procedures, … | — |
| Target | 😐 neutral | 0 | A Target customer reported difficulty finding assistance on the sales floor and … | — |
| Walmart | 😐 neutral | 0 | A shopper expressed frustration with long checkout lines at Walmart, stating tha… | — |
| Walmart | 😊 praise | +2 | A shopper complimented Walmart for consistently well-stocked shelves and quick c… | — |
| Target | 😊 praise | +2 | A customer praised Target for their efficient curbside pickup service, highlight… | — |
| Best Buy | 😊 praise | +2 | A customer reported a negative experience related to a delayed online order pick… | — |
| Walmart | 😠 complaint | -4 | A shopper criticized Walmart after encountering disorganized shelves and difficu… | — |
| Target | 😐 neutral | 0 | A customer expressed frustration over a long checkout line and insufficient staf… | — |
| Verizon | 😊 praise | +2 | A customer expressed gratitude towards Verizon for efficient resolution of billi… | — |