Customer Gravity
Sentiment Report
Aggregated customer feelings by industry vertical
4517
Total Entries
+0.3
Avg Strength
0
Corroborated Groups
By Category
Recent Entries
| Company | Category | Strength | Summary | Date |
|---|---|---|---|---|
| T-Mobile | 😊 praise | +4 | A T-Mobile user praised the company for its prompt technical support when their … | — |
| AT&T | 😊 praise | +2 | A customer shared their appreciation for AT&T's quick resolution of a billing di… | — |
| Verizon | 😐 neutral | 0 | A user shared their disappointment online after a multi-hour outage disrupted bo… | — |
| T-Mobile | 😊 praise | +2 | A customer shared their positive experience with T-Mobile’s unlimited plans, hig… | — |
| AT&T | 😊 praise | +2 | The reviewer complimented AT&T's customer service, specifically mentioning the h… | — |
| Verizon | 😊 praise | +4 | A customer praised Verizon for exceptional 5G coverage and reliable network perf… | — |
| T-Mobile | 😐 neutral | 0 | A customer voiced disappointment after being surprised by unexpected roaming cha… | — |
| Verizon | 😠 complaint | -2 | A customer described experiencing frequent dropped calls and slow data speeds in… | — |
| AT&T | 😐 neutral | 0 | A customer reported waiting on hold for over an hour with AT&T customer service … | — |
| Capital One | 😐 neutral | 0 | A Capital One credit card user thanked the company for offering payment flexibil… | — |
| JPMorgan Chase | 😊 praise | +2 | A customer expressed gratitude towards Chase Bank for their swift assistance in … | — |
| Chase | 😐 neutral | 0 | A customer reported being unable to resolve a disputed charge, with customer ser… | — |
| Wells Fargo | 😐 neutral | 0 | A customer expressed frustration over unexpected account fees and difficulty rea… | — |
| Bank of America | 😐 neutral | 0 | Customer described feeling helpless after funds were inexplicably frozen, causin… | — |
| Wells Fargo | 😐 neutral | 0 | A customer expressed frustration after multiple delays in resolving a fraudulent… | — |
| Cleveland Clinic | 😊 praise | +2 | A surgery patient commended the Cleveland Clinic team for their professionalism … | — |
| Kaiser Permanente | 😊 praise | +2 | A patient expressed gratitude for the prompt medical attention received at Kaise… | — |
| Kaiser Permanente | 😐 neutral | 0 | A patient shared their frustration with difficulty scheduling appointments throu… | — |
| UnitedHealthcare | 😐 neutral | 0 | A customer reported excessive wait times on the phone with UnitedHealthcare and … | — |
| CVS Health | 😠 complaint | -2 | A customer expressed frustration with repeatedly canceled appointments at CVS Mi… | — |
| Mayo Clinic | 😐 neutral | 0 | A recent review commended Mayo Clinic for giving thorough explanations and takin… | — |
| Cleveland Clinic | 😊 praise | +2 | A patient praised Cleveland Clinic for their exceptional care and friendly staff… | — |
| UnitedHealthcare | 😐 neutral | 0 | A customer reported frustration over claim denial for urgent medical treatment, … | — |
| Walmart | 😊 praise | +4 | A shopper described feeling especially thankful after a Walmart cashier took ext… | — |
| Target | 😊 praise | +4 | A customer expressed gratitude after a Target employee went out of their way to … | — |
| Best Buy | 😊 praise | +2 | Customer complained about an unhelpful in-store service experience at Best Buy, … | — |
| Walmart | 😐 neutral | 0 | A shopper vented about a poor online pickup experience at Walmart, saying their … | — |
| Target | 😐 neutral | 0 | A customer expressed significant frustration after a lengthy wait to check out d… | — |
| Target | 😊 praise | +4 | A customer praised Target for the efficiency and friendliness of the self-checko… | — |
| Target | 😐 neutral | 0 | A shopper at Target reported repeated issues with inaccurate pricing at the regi… | — |
| Walmart | 😐 neutral | 0 | A customer at a Walmart store documented their frustration with a long wait at s… | — |
| T-Mobile | 😐 neutral | 0 | A T-Mobile user shared their gratitude for being able to seamlessly use internat… | — |
| AT&T | 😐 neutral | 0 | A customer expressed appreciation for AT&T's rapid restoration of service follow… | — |
| Verizon | 😐 neutral | 0 | A Verizon customer was upset after experiencing dropped calls and inconsistent d… | — |
| AT&T | 😠 complaint | -2 | A customer expressed strong frustration about hours-long service outages affecti… | — |
| Chase Bank | 😐 neutral | 0 | A customer thanked Chase Bank for waiving late fees after they missed a payment … | — |
| Capital One | 😐 neutral | 0 | A customer expressed gratitude for Capital One's prompt fraud detection and help… | — |
| American Express | 😐 neutral | 0 | A user expressed disappointment over a lengthy dispute resolution process when u… | — |
| Chase Bank | 😠 complaint | -4 | A customer was frustrated with Chase Bank after their account was frozen without… | — |
| Wells Fargo | 😐 neutral | 0 | A customer complained about unexpected overdraft fees despite having opted out o… | — |
| Bank of America | 😐 neutral | 0 | A customer shared frustration after their online banking app repeatedly locked t… | — |
| Kaiser Permanente | 😐 neutral | 0 | A patient thanked Kaiser Permanente for their compassionate care while recoverin… | — |
| Kaiser Permanente | 😊 praise | +2 | A customer praised the ease of virtual appointments and the professionalism of t… | — |
| Cleveland Clinic | 😐 neutral | 0 | A patient shared gratitude for the empathetic doctors and nursing staff at Cleve… | — |
| Kaiser Permanente | 😐 neutral | 0 | An individual complained about Kaiser Permanente's urgent care, mentioning long … | — |
| CVS Health | 😐 neutral | 0 | Customer described a negative experience at CVS pharmacy, citing medication shor… | — |
| UnitedHealthcare | 😐 neutral | 0 | A customer shared frustration about claim denials for necessary medical procedur… | — |
| Walmart | 😐 neutral | 0 | A Walmart customer shared their appreciation for the store's efficient curbside … | — |
| Target | 😐 neutral | 0 | A customer expressed gratitude to Target after an employee went out of their way… | — |
| Target | 😐 neutral | 0 | A shopper described disappointment with a Target store's customer service after … | — |
| Walmart | 😠 complaint | -2 | A customer expressed frustration over long checkout lines and delays at a local … | — |
| Nike | 😊 praise | +2 | A customer praised Nike's in-store staff for their attentiveness and product kno… | — |
| Best Buy | 😐 neutral | 0 | A customer shared a negative experience regarding a product return, claiming tha… | — |
| Target | 😐 neutral | 0 | A customer described their frustration with an online order that was delayed rep… | — |
| Walmart | 😐 neutral | 0 | A shopper reported frustration over long checkout lines and understaffed registe… | — |
| Verizon | 😐 neutral | 0 | Verizon users thanked the company for resolving network issues promptly after re… | — |
| Jio | 😐 neutral | 0 | A customer expressed gratitude for Jio's seamless 5G connectivity that enabled u… | — |
| Verizon | 😐 neutral | 0 | A Verizon user detailed their irritation after experiencing a sudden bill increa… | — |
| Optus | 😐 neutral | 0 | A customer reported repeated mobile service dropouts with Optus, stating that th… | — |
| Wells Fargo | 😐 neutral | 0 | A Wells Fargo customer complained about their online banking being inaccessible … | — |
| Bank of America | 😠 complaint | -2 | A customer expressed frustration with Bank of America's customer service when tr… | — |
| Chase Bank | 😐 neutral | 0 | A Chase Bank customer complained about unexpected maintenance downtime, which re… | — |
| PayPal | 😐 neutral | 0 | A customer voiced frustration about payment delays and account holds, stating th… | — |
| Mayo Clinic | 😊 praise | +4 | A customer expressed gratitude for Mayo Clinic's thorough diagnostics and attent… | — |
| Kaiser Permanente | 😐 neutral | 0 | A patient shared their deep appreciation for the prompt attention and compassion… | — |
| Kaiser Permanente | 😐 neutral | 0 | A patient described difficulty scheduling a specialist visit due to inefficient … | — |
| CVS Pharmacy | 😐 neutral | 0 | A customer shared their frustration on social media about waiting over two hours… | — |
| Cleveland Clinic | 😐 neutral | 0 | A recent reviewer highlighted the efficient appointment scheduling and attentive… | — |
| CVS Health | 😐 neutral | 0 | A CVS pharmacy customer shared their disappointment with recurring prescription … | — |
| UnitedHealthcare | 😠 complaint | -2 | A patient expressed frustration over UnitedHealthcare denying coverage for a pre… | — |
| Walmart | 😠 complaint | -2 | A Walmart customer complained about inconsistent shelf stocking and not being ab… | — |
| Target | 😐 neutral | 0 | A customer reported frustration over a lengthy checkout process at a local Targe… | — |
| Target | 😐 neutral | 0 | A customer expressed satisfaction with Target's easy online ordering system and … | — |
| Walmart | 😐 neutral | 0 | A customer voiced frustration over poor inventory management after traveling to … | — |
| Target | 😐 neutral | 0 | A shopper complained about the self-checkout machines being out of order, result… | — |
| Verizon | 😐 neutral | 0 | A Verizon user detailed appreciation after the company quickly resolved a servic… | — |
| T-Mobile | 😊 praise | +2 | A customer expressed gratitude for T-Mobile's seamless international roaming, sh… | — |
| T-Mobile | 😐 neutral | 0 | A recent post detailed frequent dropped signals and unreliable 5G performance, w… | — |
| AT&T | 😐 neutral | 0 | Multiple users vented on social media about slow data speeds and long hold times… | — |
| AT&T | 😐 neutral | 0 | A user shared positive feedback for AT&T's prompt customer service, highlighting… | — |
| Verizon | 😠 complaint | -2 | Multiple Verizon customers complained online about dropped calls and slow data s… | — |
| Chase Bank | 😊 praise | +2 | A user posted that Chase Bank staff provided guidance for a home loan process, p… | — |
| American Express | 😐 neutral | 0 | A customer shared that American Express quickly resolved a fraudulent charge and… | — |
| PayPal | 😐 neutral | 0 | A user reported anger over PayPal holding their funds without clear explanation,… | — |
| Wells Fargo | 😐 neutral | 0 | A customer shared frustration about account access issues and delayed customer s… | — |
| Capital One | 😠 complaint | -2 | A Capital One user reported unexpected declines of their debit card at checkout,… | — |
| Kaiser Permanente | 😊 praise | +2 | A customer commended Kaiser Permanente for quickly diagnosing a rare illness and… | — |
| Mayo Clinic | 😊 praise | +4 | A patient expressed deep gratitude for the compassion and excellent care receive… | — |
| Kaiser Permanente | 😐 neutral | 0 | The customer described difficulties getting a specialist appointment and describ… | — |
| CVS Health | 😐 neutral | 0 | A customer expressed frustration about long wait times at the pharmacy and unhel… | — |
| Mayo Clinic | 😐 neutral | 0 | A patient expressed heartfelt gratitude for the care and attention they received… | — |
| UnitedHealthcare | 😐 neutral | 0 | A customer expressed frustration with UnitedHealthcare over claim denials for ne… | — |
| CVS Pharmacy | 😐 neutral | 0 | A customer reported that their prescription was delayed without proper notificat… | — |
| Target | 😊 praise | +2 | A shopper thanked Target for their fast and friendly curbside pickup service, no… | — |
| Walmart | 😐 neutral | 0 | A customer expressed deep appreciation for a Walmart store associate who helped … | — |
| Costco | 😊 praise | +2 | A member complimented Costco for its excellent selection and value. They were es… | — |
| Target | 😐 neutral | 0 | A shopper reported difficulty with in-store pickup, citing long wait times and u… | — |
| Verizon | 😊 praise | +2 | A customer expressed deep appreciation for Verizon's quick restoration of cell s… | — |
| T-Mobile | 😐 neutral | 0 | On a forum, a customer complained about misleading promotional offers from T-Mob… | — |
| Verizon | 😐 neutral | 0 | A customer expressed frustration about frequent dropped calls and poor signal, e… | — |